The LJ Hooker Group is committed to supporting the communities in which we live and work

Community is where we foster relationships and have a sense of belonging and connection with others.

That’s why we are passionately committed to giving back to our communities around Australia and New Zealand. We do this by supporting and investing in the communities in which we live and work by creating trusted brands, practising sustainable business practices, ensuring customer satisfaction, and being active members of communities. As it’s our commitment to collective action and positive change for that drives us to be better and do better every single day.

 

In the community

Giving back through the LJ Hooker Foundation allows us to make a tangible difference.

Since 1928, the LJ Hooker Group has been raising millions of dollars for worthwhile causes. Its purpose is to advance social and public welfare, health and education to support disadvantaged members of our communities.

To create meaningful impact, the LJ Hooker Foundation has an ongoing commitment to the Humpty Dumpty Foundation, Cystic Fibrosis Australia and Culture College Arnhem Land Aboriginal Corporation.  Each year, on LJ Hooker Foundation Day (20 September) the LJ Hooker Foundation welcomes a third charity partner for a one-year term as nominated by our network.

On any given day, our offices and their teams are in the community fundraising for the LJ Hooker Foundation and its charity partners, giving back to local schools, interest groups, causes or those in need offering their time, support or supplies to make a positive difference.

For more information, visit the LJ Hooker Foundation.

 

Culture and Values

“Real estate isn’t about houses, it’s about people.”
Sir Leslie Hooker – Founder, LJ Hooker

Our culture is underpinned by our modern company values, which guides us in everything we do. From how we work and collaborate, how we attract and retain the industry’s best to how we service and support our customers.

These values, which form the acronym CARE, are:

• Commitment: to each other, customers, collaboration, communications, sharing mutual care and mutual trust
• Ambition: to achieve results, to grow, to lead, to innovate, to be better
• Responsibility: to our customers and communities, to each other, and our environment, taking responsibility and accountability for our roles and actions
• Excellence: to best practice and high standards, to exceed expectations and deliver quality in all areas of our business and services

Every day our real estate services are helping people with a core need – the need for shelter and a sense of ‘home’ – and so we always make sure we work with CARE.

If you feel we fell short, we are here to listen and learn how we can do better through several customer touchpoints; from emailing to direct messaging us on our social channels which are all managed by our comprehensive customer support team.

Rightfully, real estate is a heavily regulated industry federally and by state or territory. As franchisor, the LJ Hooker Group is committed to following legislative requirements and the compliance of all relevant laws, including those related to cyber and data protection.